If you're experiencing any issues with your keyboard, you should contact Apple Support and take your laptop to an Apple Store to be assessed. The newest laptop models fall under Apple's warranty service, while issues with older versions can be addressed through the company's Keyboard Service Program. These keyboards can be found on devices such as the 12-inch MacBook and the MacBook Pros Apple launched in 20. The company has also determined that a small percentage of first- and second-generation butterfly keyboards may have similar problems. The issue was brought to light again in March after The Wall Street Journal published a column about the problem, which prompted an apology from Apple.Īpple has said it's aware that a small number of users are having issues with the third-generation butterfly keyboard, which can be found on products such as the 2018 MacBook Pro and the new MacBook Air. In the years since Apple launched its butterfly keyboard on the 12-inch MacBook in 2015, customers have reported various issues - some involving keys that register twice when tapped once, keys that feel stuck, or keys that don't work at all. If you've ever noticed that the space bar on your new MacBook Pro doesn't work, or that certain letter keys don't respond when pressed, you're not alone.
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